222bet Privacy Policy

This Privacy Policy ("Policy") describes our practices and responsibilities regarding the collection, processing, storage, and protection of personal information of 222bet platform users. By using our website or mobile app, you are considered to have accepted the terms of this Policy. This Policy is effective as part of our Terms and Conditions and both documents should be read together.

1 Scope and Definitions

This Policy applies to all digital services of 222bet — the website, mobile applications (Android and iOS), casino, sports betting, and all other services. The key terms used in this Policy are defined below:

• "Personal Information" means information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, or financial details.
• "Processing" means collecting, recording, organising, storing, altering, retrieving, using, or deleting information.
• "User" means any individual registered on the 222bet platform.
• "We" or "222bet" means the entity operating this platform.

2 Information We Collect

2.1 Information You Provide Directly

We collect information you provide yourself during account registration, verification, or when contacting customer support. This includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Mobile financial service account details (bKash, Nagad, Rocket, Upay)
• Username and password (in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically, such as:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and browsing activity
• Cookie and local storage data
• Transaction history and gaming activity

2.3 Information Received from Third Parties

Where necessary, we may receive supplementary information from payment processors, identity verification services, or fraud prevention systems. This information is always collected for legitimate purposes and to ensure the security of your service.

3 Purpose of Information Use

222bet uses your information only for specific, lawful, and clearly defined purposes. The main purposes are:

1. Account Management: Creating, verifying, and maintaining your account.
2. Service Delivery: Operating all services including betting, casino games, deposits, and withdrawals.
3. Identity Verification: Confirming the user's age (21+) and identity.
4. Security and Fraud Prevention: Protecting accounts, detecting suspicious activity, and preventing fraud.
5. Communication: Sending important notices, transaction confirmations, and customer service messages.
6. Responsible Gaming: Identifying unusual gaming patterns and taking necessary steps to protect you.
7. Technical Improvement: Improving the quality of our platform and services.
8. Legal Obligations: Complying with applicable laws and regulations.

4 Information Sharing and Disclosure

222bet never sells your personal information. We may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared within the scope of work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical services, and customer support. These partners may use the information only for the specified purpose.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, only the minimum necessary information will be disclosed.

4.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may be transferred. However, the new entity will also be required to maintain standards equivalent to this Privacy Policy.

5 Information Security Measures

222bet has implemented multiple layers of technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Password Hashing: Passwords are never stored in plain text — strong hashing algorithms are used.
• Two-Factor Authentication: OTP-based two-factor authentication is in place to protect accounts.
• Access Controls: Only authorised staff have access to designated information.
• Security Audits: System security checks and vulnerability assessments are carried out at regular intervals.
• Data Minimisation: No information beyond what is necessary is collected or stored.

However, no transmission of information over the internet is entirely risk-free. We take every precaution, but no system can guarantee 100% security.

6 Cookies and Tracking Technologies

222bet uses cookies and similar technologies to maintain the functionality of our platform and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for platform operation — login sessions, security tokens.
• Functional Cookies: Remember your preferences such as language selection.
• Analytical Cookies: Used to monitor and improve platform usage.

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may prevent some platform services from working properly.

7 Data Retention Period

222bet retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Information is retained for service delivery purposes for as long as the account remains active.
• Even after an account is closed, transaction and identity-related information may need to be kept for a specific period due to legal obligations.
• Some information may be retained for an additional period for fraud prevention and dispute resolution purposes.
• Once the need has ended, information is securely deleted or anonymised.

8 User Rights

As a registered user of the 222bet platform, you have the following rights over your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may contact us to correct inaccurate or incomplete information.
3. Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not always be possible due to legal obligations.
4. Right to Restrict Processing: In some cases you may request that processing of your information be limited.
5. Data Portability: You may request to receive information relating to you in a structured format.
6. Right to Object: You may object to marketing communications.

To exercise these rights, please contact our customer support team. We aim to respond within 30 business days.

9 Responsible Gaming and Data

222bet places the highest priority on user wellbeing and safety. We may monitor gaming activity data to identify unusual or harmful behaviour and provide necessary assistance. Our Responsible Gaming Policy describes in detail how we use this information to work towards protecting users. If you wish to set self-exclusion or deposit limits, please contact our customer support.

10 International Data Transfers

Our technical infrastructure may be spread across multiple countries. If your information is processed outside Bangladesh, the standards of this Privacy Policy will still apply and appropriate data protection measures will be ensured. Applicable data protection regulations are followed for international transfers.

11 Protection of Children and Minors

222bet strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect or process any information from minors. If a user is identified as a minor, their account will be closed immediately and any collected information will be securely deleted. If a parent or guardian believes their child is using our platform, please contact us.

12 Third-Party Links and Services

If our platform contains links to third-party websites, 222bet is not responsible for the privacy policies of those sites. We recommend reviewing the privacy policy of any third-party site before visiting it.

13 Policy Changes and Updates

222bet reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform or send a message to the registered email address. The updated policy will take effect from the date of publication. Continued use of the platform after any changes will be taken as acceptance of the new policy.

14 Further Information and Contact

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact our customer support. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

To learn more about our services and platform, visit our About Us page, which contains details about 222bet's mission and services. If you have any general questions, you will find answers in plain language in our Frequently Asked Questions section.